How long do I have to request an exchange or return?

As outlined in the Australian Consumer Law, you have: 7 calendar days from the delivery date to request a return due to change of mind;

2 years to request an exchange for defective or damaged products.

*Returns requested outside the stated timeframes will be sent back to the customer without prior notice.

In what condition must the product be returned?

Products should preferably be returned in their original packaging, with no signs of use or damage. If the original packaging is unavailable, the item may be returned in a sealed, secure package to prevent loss or damage during shipping.
Any costs related to additional packaging will not be reimbursed.
Products with visible signs of wear or misuse will not be eligible for return or refund and will be returned to the sender.

What if the product has a manufacturing defect?

If your item has a defect, the process is the same as for exchanges and returns. Please email us at renainvestimentos@gmail.com

Returns that do not present a verified defect, or do not comply with the conditions described under “How do I request an exchange or return?” will not be refunded.

Late returns will be returned to the sender without notice and without refund.

How do I request an exchange or return?

To request an exchange or return, send an email to: renainvestimentos@gmail. Include the following:

1. PRODUCT NAME;

2. ORDER NUMBER;

3. EMAIL USED FOR PURCHASE;

4. REASON FOR EXCHANGE OR RETURN;

5. A VIDEO SHOWING THE DEFECT, IF APPLICABLE.

We will respond via email within 7 business days, providing the return authorisation details and postage instructions via Australia Post.

Important notes

• All credits resulting from returns are subject to the arrival and inspection of the returned product at our distribution centre, and are conditional on compliance with the requirements outlined in the item “How do I request an exchange or return?
• We are not responsible for products sent to our distribution centre without authorisation and in violation of the above instructions.
  In such cases, the goods will be returned to the customer without prior notice.
• We offer free shipping on all purchases; however, the customer is responsible for the return shipping cost in cases where the exchange is due to an incorrect choice of product variants.
• Returns and exchanges due to dissatisfaction, wrong size, or product mismatch will be reviewed, and the returned products inspected. Items showing signs of use will be returned to the sender without prior notice.
• Returns and exchanges due to product defects will also be reviewed, and the returned items inspected. If the defect is determined to be the result of wear and tear, the item will be returned to the sender without notice.
• All products must be returned without any signs of use or damage. Otherwise, Multinet reserves the right to return the product to the customer in the same condition in which it was received.
• We are not responsible for products sent to our distribution centre on the customer’s own initiative and in breach of the above instructions. In such cases, the goods will be returned without prior notice.
• Multinet does not cover any costs related to transport or travel associated with the return of the product.

I returned a product. When will I be refunded?

All credits resulting from returns are subject to the arrival and inspection of the returned product at our distribution centre, and are conditional on compliance with the requirements outlined in the item “How do I request an exchange or return?”

If the customer opts for Multinet store credit, the amount will be issued in the form of a discount coupon.

If the customer opts for a refund:

Credit card purchases:
The refund will be processed within up to 45 business days after the return is confirmed.
The credit confirmation depends on your card provider and may appear within 2 to 3 billing statements.
We provide the chargeback protocol if needed for follow-up with your card issuer.